References

Customer testimonials & success stories

Over 2,500 customers in 7 European countries have already found Nova Find.

We help with searching and finding, managing and communicating – in almost all areas and places where things often get left behind. From railroads to airports, from lost and found offices to sporting events – Nova Find connects what belongs together: people with people and people with things. Find out how Nova Find facilitates these processes here from our satisfied customers.

S-Bahn Berlin

The S-Bahn Berlin GmbH transports over 436 million passengers per year. Around 600 lost and found items are recorded in the central lost and found office each month.

Vienna Airport

Benefiting from its geographical location in the center of Europe, Vienna International Airport is positioning itself as one of the most important hubs to destinations in Central and Eastern Europe.

Swiss Federal Railways SBB

The SBB (Swiss Federal Railways) are the largest travel

Funds service CFL

The Société Nationale des Chemins de Fer Luxembourgeois (CFL) is the railroad company of Luxembourg. The rail network covers 628 kilometers with 70 stations and stops.

German railroads

The Deutsche Bahn Group is one of the world’s leading mobility and logistics companies with more than 4.6 billion passengers a year and around 331,600 employees worldwide.

Berlin Public Transport Company (BVG)

Berliner Verkehrsbetriebe is responsible for local public transport in Berlin, which it operates there and in the surrounding area with subways, streetcars and buses.

DB Regio Bus

DB Regio AG is responsible for the local passenger transport of Deutsche Bahn AG in Germany. The company is divided into two divisions: Rail and Bus.

Special Olympics Berlin 2022

First digitalization of the lost and found service at the Special Olympics National Games in Berlin 2022.

Lausanne City Police

The municipal police of Lausanne carries out its activities on the whole territory of the city.

Metronome

Metronom has been connecting northern Germany since 2003. Metronom’s yellow-and-blue trains whiz through Lower Saxony, Hamburg and Bremen at speeds of up to 160 kph.

The Geneva Lost and Found

Geneva is located in the French part of Switzerland. With about 205,000 inhabitants, Geneva is the second largest city in Switzerland after Zurich.

ÜSTRA & regiobus

üstra Hannoversche Verkehrsbetriebe AG is the operator of public transport in the city of Hanover in Germany. The company is a member of the transport association Großraum-Verkehr Hannover (GVH).

Hamburg Airport

The international Hamburg Airport is the oldest and fifth largest airport in Germany. In 2019, around 17.3 million passengers checked in and out.

“Many work steps have been simplified. We can now help our customers even faster in case of loss. Thanks to the good cooperation with RUBICON, the new lost and found software could be implemented within only 2 months.”

Jens Gerasch

, Station Management and Project Manager of S-Bahn Berlin GmbH

“The more passengers we record, the more is forgotten or lost. Smartphones and tablets are the most frequently left behind, and we find a forgotten passport three to four times a day. Since the successful introduction of Nova Find, the return rate has been 50 percent and is constantly increasing. Together with RUBICON, the previous lost and found process has been improved and the satisfaction of our passengers and, of course, our employees in the lost and found office has increased significantly.”

Martin Kügler

, Head of Terminal Operations at Vienna Airport

“We have been working together successfully for many years. Together, we analyzed the existing lost-and-found process and developed improvements that were immediately implemented, such as the option of mobile working. This allows us to help our customers even more quickly and easily in the event of a loss.”

Walter Bader

, Project Manager SBB Fund Service

“We see the introduction of Nova Find as a sustainable investment in the future of lost and found. This will enable us to offer our customers an even better service.”

Tom Felix

, Luxembourg Railways Tariff Administrator

“With Europe’s leading lost and found solution Nova Find, RUBICON is exactly the right partner for such projects. We see Nova Find as a “digital transformer

Head of the DB Lost and Found Office Wuppertal

“With over 1600 loss reports in the first month, BVG hit the ground running.”

Viktoria Handler

, Project Manager Nova Find

“I recently lost my dictaphone and then posted a loss report on sbb.ch. As a 100% blind person, I found it very easy to file a loss report right away. The lost item was then also found.”

Susanne Gasser

, President of the Swiss Federation of the Blind

“The cooperation in the run-up to the event went very well. We felt very well taken care of. For the first time, the lost and found service was digitized at this event and we’re looking forward to continuing that at next year’s World Games.”

Marlleryn Reyes

, Spectator Services Manager

“This software has revolutionized our lost property management. We’re faster and it gives people a better view of lost and found management in Switzerland.”

Nicolas Buchs

, Lausanne police

“From the quotation, through the planning phase, to the implementation and beyond, RUBICON (Nova Find) has proven to be a reliable and committed partner. We are very satisfied. The tutorial videos deserve special mention, which made the introduction extremely easy for us. Many thanks for that!”

Ricardo tooth

, Customer Center/Service Center/Findings Office Manager

“Geneva Lost and Found, the only centralized unit for this type of activity in Switzerland, has been using the software to its full satisfaction since November 9, 2018.”

Didier Aulas

, Chef de service – RÉPUBLIQUE ET CANTON DE GENÈVE

“We are thrilled that the procurement of the lost property tool has developed into a true showcase project. A specific need from the regions was coordinated centrally and worked out and implemented in productive collaboration. Thank you to everyone who contributed.”

Benita Katenkamp

, Marketing Regio Bus

“Great solution, great support! With the introduction of Nova Find, we have definitely exceeded the hoped-for increase in efficiency.”

Helmut Meierdierks

, Manager Hamburg Welcome Center

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