Berlin Public Transport Company (BVG)

Berliner Verkehrsbetriebe is responsible for local public transport in Berlin, which it operates there and in the surrounding area with subways, streetcars and buses. In the process, more than one billion passengers are transported on the network of Berlin’s public transport companies every year (as of 2019).


1,600 loss reports within one month of going live

Automatic matching of found and lost reports

Online loss detection available 24/7 on all end devices

Nova Find optimizes the lost property process at BVG

Since May 2021, Berliner Verkehrsbetriebe (BVG) has been relying on the digital lost and found solution Nova Find

  After a successful introduction, all lost and found employees of the Berliner Verkehrsbetriebe are now active in Nova Find. The advantages are obvious!   Nova Find optimizes the lost and found process. Employees of the lost and found office record and manage the lost and found items in the backend system, while passengers report their loss online via the Nova Find search mask.  

The Nova Find search mask

  The Nova Find search mask is integrated into the BVG online presence. The categories and features specifically designed for transit agencies allow passengers to quickly record their loss reports in the level of detail they need. These are compared in real time with existing finds reports. With a click in the backend, employees of the lost and found office then inform the passenger about the success.

“With over 1600 loss reports in the first month, BVG hit the ground running.”

Viktoria Handler
– Project Manager Nova Find

The Nova Find Backend

  The backend system, operated by employees of the lost and found office, is the heart of Nova Find. Find reports entered there are also matched in real time with existing loss reports: the matching algorithm presents the most suitable loss report to the find report just entered. Subsequently, Nova Find communicates with the searcher on the preferred communication channel – in strict compliance with the design specifications.  

The advantages of Nova Find

The Berlin transport authority sees clear advantages in Nova Find. In addition to automated end-customer communication, the online loss registration in particular relieves the employees of the lost and found office! Over 1,600 loss reports recorded online in just the first month underscore the importance of this new service!

All fields of application

Nova Find in cities and towns

Municipal lost and found services are certainly still among the most important places to go for finds and losses. Depending on the number of inhabitants, the annual volume of lost property varies, but the principle always remains the same: lose, find, manage, return or auction. With Nova Find, all these processes are simplified and made more cost and time efficient.

How we connect seekers and finders? Learn more about Nova Find in cities and towns!

Search and find in transportation

On the road, by rail, water or air, there are unfortunately many ways to fall by the wayside. When things go astray, we find appropriate shortcuts between ownership and owner:in.

How we connect seekers and finders? Learn more about Nova Find in transport!

Nova Find in Public

In the hustle and bustle of everyday life, wallets, laptops and keys often get left behind somewhere along the way: in squares, streets, markets or parks. Nova Find offers fast help in case of need – ideal for all finds and losses in public places and rooms.

How we connect seekers and finders? Learn more about Nova Find in the public space!

Nova Find at events

From international conferences to major sporting events. When many people come together, something always gets left behind. Reunite lost and owner:in – fast, easy and uncomplicated for all sides. This not only saves time and money, but also strengthens your image as a professional, service-oriented organizer.

How we connect seekers and finders? Learn more about Nova Find in cities and towns!

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