“We are thrilled that the procurement of the lost property tool has developed into a true showcase project. A specific need from the regions was coordinated centrally and worked out and implemented in productive collaboration. Thank you to everyone who contributed.”
DB Regio Bus
DB Regio AG is responsible for the local passenger transport of Deutsche Bahn AG in Germany. The company is divided into two divisions: Rail and Bus. On the regional transport network, DB Regio carries many thousands of passengers every day. It is also responsible for all DB Group bus companies in Germany.
Highlights
More than 20,000 lost property items per year in the regions of DB Regio Bus
Automatic matching of found and lost reports
Use of Nova Find in all regions of DB Regio Bus
Simplification for the employees
Nova Find at DB Regio Bus
Every year, more than 20,000 lost and found items are collected in the regions of DB Regio Bus. These must then be picked up, recorded and stored. One thing is obvious: this is where strong lost and found management is needed.Starting signal for a new lost property tool
In January 2020, DB Regio Bus started planning for a new lost property management system. In the process, the requirements were defined – with the involvement of all stakeholders. An appealing user interface and various technical implementation requests were at the top of the list of requirements. It quickly became clear that the new tool had to offer both a simple and fast input option, but also timely information for travelers.
Benita Katenkamp
– Marketing Regio Bus
Nova Find was able to convince in the selection process. Two components make it possible to cover all requirements. Firstly, the Nova Find Tool, including the WebApp, in which employees of the customer centers or depots as well as drivers can record lost property and loss reports. On the other hand, the interface for loss detection, which allows passengers to record their lost object independently and independently of time.
Pilot project & subsequent rollout
In April 2020, the pilot started at Weser-Ems Busgesellschaft. The test environment at the Northern Region was thoroughly tested and feedback from users was collected. The first employees in the North Region were then trained at the end of May 2020. Shortly after, the rollout started in the pilot region! This was then successively continued in other regions. By now, all regions of DB Regio Bus use Nova Find for lost property management!Absolutely successfully implemented!
Project manager Benita Katenkamp (Marketing Regio Bus) and application manager Marc Niederfeichtner (ITK Regio Bus) are also pleased about the successful pilot and the regiowide rollout of the lost property tool. The cooperation during the project worked very well!All fields of application
Nova Find in cities and towns
Municipal lost and found services are certainly still among the most important places to go for finds and losses. Depending on the number of inhabitants, the annual volume of lost property varies, but the principle always remains the same: lose, find, manage, return or auction. With Nova Find, all these processes are simplified and made more cost and time efficient.
How we connect seekers and finders? Learn more about Nova Find in cities and towns!
Search and find in transportation
On the road, by rail, water or air, there are unfortunately many ways to fall by the wayside. When things go astray, we find appropriate shortcuts between ownership and owner:in.
How we connect seekers and finders? Learn more about Nova Find in transport!
Nova Find in Public
In the hustle and bustle of everyday life, wallets, laptops and keys often get left behind somewhere along the way: in squares, streets, markets or parks. Nova Find offers fast help in case of need – ideal for all finds and losses in public places and rooms.
How we connect seekers and finders? Learn more about Nova Find in the public space!
Nova Find at events
From international conferences to major sporting events. When many people come together, something always gets left behind. Reunite lost and owner:in – fast, easy and uncomplicated for all sides. This not only saves time and money, but also strengthens your image as a professional, service-oriented organizer.
How we connect seekers and finders? Learn more about Nova Find in cities and towns!