“The more passengers we record, the more is forgotten or lost. Smartphones and tablets are the most frequently left behind, and we find a forgotten passport three to four times a day. Since the successful introduction of Nova Find, the return rate has been 50 percent and is constantly increasing. Together with RUBICON, the previous lost and found process has been improved and the satisfaction of our passengers and, of course, our employees in the lost and found office has increased significantly.”
Vienna Airport
Benefiting from its geographical location in the center of Europe, Vienna International Airport is positioning itself as one of the most important hubs to destinations in Central and Eastern Europe. In 2019, Vienna Airport recorded 31.7 million passengers, 17% more than the previous year. Vienna Airport is also the largest employer in the eastern region of Austria, with more than 22,500 jobs.
Highlights
12,000 loss reports annually
Every 2nd item finds its way back to the owner
Automatic matching of found and lost reports
Efficient warehouse management and dynamic determination of warehouse charges
Lost Property Service Vienna Airport
Vienna Airport has replaced the existing Lost & Found system in the Lost & Found office with Nova Find, Europe’s leading lost & found solution. Since its introduction, every second found object can be successfully returned to the owner.Two components lead to success
Vienna Airport’s new lost and found solution consists of two components. The backend system is used by Lost and Found staff to record and manage lost and found items. The public search screen (www.viennaairport.com/fund) is available for passengers and customers of the airport to record loss reports.Public search mask
Passengers and customers can create their own loss reports for lost or forgotten items on a modern interface on the Vienna Airport website. Thanks to responsiveness, the task of a loss indication is possible both on the smartphone, tablet and desktop. Thereby, the user has access to the object categories and characteristic descriptions optimized for an airport operation The loss report entered by the passenger or customer is automatically compared with all existing lost property reports. All finds made either on the airport grounds (Ground Services), in arriving aircraft or on the City Airport Train are recorded by staff at the airport’s Lost and Found office in Nova Find. In the event of a potential hit, the passenger or customer is notified immediately.
Martin Kügler
– Head of Terminal Operations at Vienna Airport
The lost and found
The backend system, which is used by the Lost and Found staff, represents the central system and thus the heart of Nova Find. Here, in addition to the operational work of recording lost and found reports and looking at lost and found reports, the matching of matching found and lost reports is also done. The intelligent configuration allows an individual creation of categories depending on the use case, so that the hit matching achieves the best possible result. Based on the categories, the system automatically determines which loss report corresponds to a find report – and vice versa – regardless of the input language. The language-independent entry of loss reports significantly supports communication with passengers and customers and also promotes the quality of data capture. In addition, extending the match to all participating regions and organizations (e.g., transit agencies) will significantly increase the return rate.All fields of application
Nova Find in cities and towns
Municipal lost and found services are certainly still among the most important places to go for finds and losses. Depending on the number of inhabitants, the annual volume of lost property varies, but the principle always remains the same: lose, find, manage, return or auction. With Nova Find, all these processes are simplified and made more cost and time efficient.
How we connect seekers and finders? Learn more about Nova Find in cities and towns!
Search and find in transportation
On the road, by rail, water or air, there are unfortunately many ways to fall by the wayside. When things go astray, we find appropriate shortcuts between ownership and owner:in.
How we connect seekers and finders? Learn more about Nova Find in transport!
Nova Find in Public
In the hustle and bustle of everyday life, wallets, laptops and keys often get left behind somewhere along the way: in squares, streets, markets or parks. Nova Find offers fast help in case of need – ideal for all finds and losses in public places and rooms.
How we connect seekers and finders? Learn more about Nova Find in the public space!
Nova Find at events
From international conferences to major sporting events. When many people come together, something always gets left behind. Reunite lost and owner:in – fast, easy and uncomplicated for all sides. This not only saves time and money, but also strengthens your image as a professional, service-oriented organizer.
How we connect seekers and finders? Learn more about Nova Find in cities and towns!