“We have been working together successfully for many years. Together, we analyzed the existing lost-and-found process and developed improvements that were immediately implemented, such as the option of mobile working. This allows us to help our customers even more quickly and easily in the event of a loss.”
Swiss Federal Railways SBB
SBB (Swiss Federal Railways) is the largest travel and transport company in Switzerland. 441 million passengers and almost 50 million net tons of freight travel with SBB every year. SBB employs around 33,000 people.
Highlights
120,000 lost and found items and 180,000 loss reports annually
About 55% return rate
Mobile discovery via mobile app
Automatic matching of lost and found reports
Efficient warehouse management
Nova Find at SBB
With Nova Find, SBB’s lost property service has been placed on a long-term, future-proof technological footing, functionally expanded and modernized in terms of design.Lost and Found app
An app for around 7,000 SBB employees to record finds immediately on the train. The find is provided with a barcode and is fully traceable in the further course. On the way, information about finds can also be given quickly. Search requests are also visible in the app. An easy-to-understand explanatory video was made to train the train crew. In addition, the mobile app is used by staff at stations and in the lost and found center for inventory management. Each time an item is placed in storage, it is recorded in the system by means of a barcode scan. With the help of the solution, around 13,000 items are managed at various storage locations.
Walter Bader
– Project Manager SBB Fund Service
Internal system
There is a central system for recording and managing found objects by SBB employees and partner companies. Find data from the mobile initial recording can be supplemented as well as loss reports can be created. Based on dynamically configurable characteristics of the found and lost objects, the system automatically determines which loss report corresponds to a just recorded found report – and vice versa. In case of a hit, the owner is notified by means of a predefined e-mail, SMS or letter. RUBICON’s Document Partner document template and output management system is used for the creation of personalized documents and the centralized dispatch of letters via the SBB printing line. The system is also used for warehouse management (e.g. transfers to other locations, for recycling or destruction). In addition, evaluations can be generated about the warehouse (e.g. number of items or the return rate).Public search mask
Passengers can create their own loss reports for lost items in a search mask on the SBB website. The loss report is automatically matched with the existing found reports. By means of a connection to the Lost Property Service Switzerland, reports from local lost and found offices are also taken into account. The loser gets a match weighted hit list.All fields of application
Nova Find in cities and towns
Municipal lost and found services are certainly still among the most important places to go for finds and losses. Depending on the number of inhabitants, the annual volume of lost property varies, but the principle always remains the same: lose, find, manage, return or auction. With Nova Find, all these processes are simplified and made more cost and time efficient.
How we connect seekers and finders? Learn more about Nova Find in cities and towns!
Search and find in transportation
On the road, by rail, water or air, there are unfortunately many ways to fall by the wayside. When things go astray, we find appropriate shortcuts between ownership and owner:in.
How we connect seekers and finders? Learn more about Nova Find in transport!
Nova Find in Public
In the hustle and bustle of everyday life, wallets, laptops and keys often get left behind somewhere along the way: in squares, streets, markets or parks. Nova Find offers fast help in case of need – ideal for all finds and losses in public places and rooms.
How we connect seekers and finders? Learn more about Nova Find in the public space!
Nova Find at events
From international conferences to major sporting events. When many people come together, something always gets left behind. Reunite lost and owner:in – fast, easy and uncomplicated for all sides. This not only saves time and money, but also strengthens your image as a professional, service-oriented organizer.
How we connect seekers and finders? Learn more about Nova Find in cities and towns!