“We see the introduction of Nova Find as a sustainable investment in the future of lost and found. This will enable us to offer our customers an even better service.”
Funds service CFL
The Société Nationale des Chemins de Fer Luxembourgeois (CFL) is the railroad company of Luxembourg. The rail network covers 628 kilometers with 70 stations and stops. More than 25 million passengers are transported annually and around 10,000 lost and found items are recorded in the system.
Highlights
Online loss report with standardized item categories and characteristics
Automatic, language-independent matching of lost and found reports
Multilingual end customer communication
Automated electronic communications
Increased efficiency through lost and found standard processes
Nova Find in Luxembourg
Luxembourg Railways (CFL) opts for the lost and found system of the future: Nova Find, Europe’s leading lost and found software from RUBICON, succeeds in both optimizing service for passengers and increasing efficiency for CFL employees. Since March 2020, public transport in Luxembourg is free of charge for citizens and tourists. Luxembourg is thus sending out a clear signal in Europe for the attractiveness of public transport. As part of this development, CFL services will increasingly be offered online in the future. The finds system is also being fully digitized.Public Nova Find search mask
Passengers can use a simple, accessible search mask on the Luxembourg Railways website. The standardized recording of loss reports in predefined item categories and characteristics optimizes data quality. This increases the probability of a matching hit when the loss report is compared with the found reports. “After creating the loss report, Nova Find checks the match with available lost and found reports. The passenger is shown the best possible matches – online and in real time,” Raimund Höslinger, Sales Manager at RUBICON, explains the sophisticated search technology. “If there is not yet a matching lost and found report at the time of the loss report, it is further compared with subsequent found reports. If there is then a matching hit, this is automatically communicated to the lost and found employee.” Nova Find compares messages regardless of the language in which they were written and recognizes both different names for the same item and typos.
Tom Felix
– Luxembourg Railways Tariff Administrator
Nova Find brings many advantages
In the Nova Find back office, employees of the central CFL lost and found office manage all lost and found items. As in the public search mask, customized categories and characteristics are available to describe the item. In particular, the progressive found object recording achieves an increase in efficiency in the workflow: The fast pre-entry identifies the found object with a barcode and minimizes the personnel effort. In a further step, the lost and found report is completed in the central lost and found office. Here, the automatic comparison with the existing loss reports takes place. The owner is notified immediately when a hit is made. This automated, 100% digital communication significantly reduces the efforts in the lost and found office of Luxembourg Railways. The Nova Find back office accompanies a found object throughout its entire lifecycle, even across multiple locations. This is supported by both the extensive warehouse management and the standard processes provided, such as the forwarding of found objects to authorities. The complete documentation of the entire process guarantees the traceability of all steps.Start with special challenges
The new lost property solution was implemented within only 3 months. The importance of digitization was made clear once again by the COVID 19 pandemic. Due to the pandemic, online training sessions were unceremoniously held for lost and found employees to help them get started with the new software. At the beginning of June 2020, the new lost property system finally went live successfully at Luxembourg Railways. Nova Find is operated in RUBICON’s ISO 27001-certified data center. This means that Luxembourg Railways can be confident that its lost and found software and data are protected from third-party access and are available at all times.Mobile outlook
In order to be able to help their customers even faster in the event of a loss, CFL’s mobile staff will also be using the Nova Find app in the future. This means that finds can be pre-recorded on the train or at the station. This saves valuable time and further improves customer service.All fields of application
Nova Find in cities and towns
Municipal lost and found services are certainly still among the most important places to go for finds and losses. Depending on the number of inhabitants, the annual volume of lost property varies, but the principle always remains the same: lose, find, manage, return or auction. With Nova Find, all these processes are simplified and made more cost and time efficient.
How we connect seekers and finders? Learn more about Nova Find in cities and towns!
Search and find in transportation
On the road, by rail, water or air, there are unfortunately many ways to fall by the wayside. When things go astray, we find appropriate shortcuts between ownership and owner:in.
How we connect seekers and finders? Learn more about Nova Find in transport!
Nova Find in Public
In the hustle and bustle of everyday life, wallets, laptops and keys often get left behind somewhere along the way: in squares, streets, markets or parks. Nova Find offers fast help in case of need – ideal for all finds and losses in public places and rooms.
How we connect seekers and finders? Learn more about Nova Find in the public space!
Nova Find at events
From international conferences to major sporting events. When many people come together, something always gets left behind. Reunite lost and owner:in – fast, easy and uncomplicated for all sides. This not only saves time and money, but also strengthens your image as a professional, service-oriented organizer.
How we connect seekers and finders? Learn more about Nova Find in cities and towns!