“Great solution, great support! With the introduction of Nova Find, we have definitely exceeded the hoped-for increase in efficiency.”
Hamburg Airport
Hamburg Airport (Flughafen Hamburg) is the international airport of the city of Hamburg. It is the oldest and fifth largest airport in Germany. In 2019, the airport was used by about 17.3 million passengers. The busiest routes from Hamburg are to Munich, Frankfurt and London.
Highlights
Valuable marketing: satisfied passengers become brand ambassadors!
Automatic matching of fund- and loss reports
Shortened storage period of the found objects
Simplification for the employees
Available 24/7 on all devices
Nova Find in operation at Hamburg Airport
Within just one week, the new funds service solution went live in July 2021
Hamburg Airport optimizes its customer service with the digital lost and found platform Nova Find! The lost and found solution went live in just one week! Above all, the automated communications quickly convinced the employees at Hamburg Airport.Efficiency increase & customer satisfaction
Nova Find offers considerable advantages for both passengers and lost and found employees. On the one hand, lost and found reports can be submitted online around the clock and thus independently of opening hours; on the other hand, the high degree of automation of the solution relieves the lost and found office staff. “With the introduction of Nova Find, we have definitely exceeded the hoped-for increase in efficiency,” says a delighted Helmut Meierdierks, Manager of the Hamburg Welcome Center.
Helmut Meierdierks
– Manager Hamburg Welcome Center
Matching algorithm & automated end customer communication
Based on existing lost and found reports, the Nova Find matching algorithm finds the best possible matching lost and found report. The return process can be started with one click. The end customer communication is automated and takes place in compliance with the design specifications on the customer’s preferred communication channel.Perfectly mastered: challenging framework conditions during introduction
At Hamburg Airport, the Hamburg Welcome Center is in charge of the lost property department. In addition to the core team, numerous employees registered their interest in working with Nova Find – a special challenge for a product launch in times of pandemic-related short-time work! The Nova Find “Train the Trainer” training model led to success: the core team was trained specifically in online training at the administration and application level and then successfully passed on this knowledge within their own organization.Valuable marketing for Hamburg Airport
Nova Find significantly increases the return rate. In addition to the associated reduction in storage costs and effort, there is another aspect that should not be underestimated: Nova Find writes a new success story with every returned item. This is then gladly passed on and helps to strengthen the Hamburg Airport brand in the long term – passengers become brand ambassadors!All fields of application
Nova Find in cities and towns
Municipal lost and found services are certainly still among the most important places to go for finds and losses. Depending on the number of inhabitants, the annual volume of lost property varies, but the principle always remains the same: lose, find, manage, return or auction. With Nova Find, all these processes are simplified and made more cost and time efficient.
How we connect seekers and finders? Learn more about Nova Find in cities and towns!
Search and find in transportation
On the road, by rail, water or air, there are unfortunately many ways to fall by the wayside. When things go astray, we find appropriate shortcuts between ownership and owner:in.
How we connect seekers and finders? Learn more about Nova Find in transport!
Nova Find in Public
In the hustle and bustle of everyday life, wallets, laptops and keys often get left behind somewhere along the way: in squares, streets, markets or parks. Nova Find offers fast help in case of need – ideal for all finds and losses in public places and rooms.
How we connect seekers and finders? Learn more about Nova Find in the public space!
Nova Find at events
From international conferences to major sporting events. When many people come together, something always gets left behind. Reunite lost and owner:in – fast, easy and uncomplicated for all sides. This not only saves time and money, but also strengthens your image as a professional, service-oriented organizer.
How we connect seekers and finders? Learn more about Nova Find in cities and towns!