ÜSTRA & regiobus

üstra Hannoversche Verkehrsbetriebe AG is the operator of public transport in the city of Hanover in Germany. The company is a member of the transport association Großraum-Verkehr Hannover (GVH).

Highlights

1,200 lost and found reports at ÜSTRA and over 500 found reports at regiobus in the first month of use

Items can now be picked up by owners centrally in Hanover's city center

Automatic notification when the lost item is found

Nova Find at ÜSTRA & regiobus

Nova Find – digital lost property software enables faster processing at ÜSTRA and regiobus

From now on, it will be easier for passengers of ÜSTRA and regiobus to get back lost items. Both companies rely on the Nova Find digital lost and found software for centralized processing of lost and found items. Nova Find gives passengers the opportunity to report lost items online: via the uestra.de and regiobus.de websites, they can now record lost items on buses or trains digitally. As soon as an object with a suitable description is handed in at the lost and found office, the passenger receives a notification and can pick up his or her lost property on site. “At ÜSTRA and regiobus, we are currently designing our processes more efficiently and effectively with a joint digitalization strategy. In the area of lost property, we now have a new digital solution to ensure faster and more customer-friendly processing of lost property reports,” says ÜSTRA Executive Director and regiobus Managing Director Elke van Zadel.

Especially for passengers of regiobus it will be much easier to get back lost items. From now on, there is only one point of contact for the entire regiobus area. The lost and found office, which was previously used exclusively by ÜSTRA, is now also available to regiobus recipients. This means that all items can be picked up centrally in downtown Hanover. The individual lost and found offices of the regiobus companies are thus no longer required. “By merging the five lost and found offices of regiobus into the former ÜSTRA lost and found office in the city of Hanover, we are offering passengers a joint collection point for lost property from buses and trains with attractive accessibility. Through the combination of digital collection and a central lost and found office, we are significantly shortening the recovery process for our customers and employees,” explains Denise Hain, ÜSTRA board member and managing director of regiobus. Thanks to the digital lost property software Nova Find, both the return rates of lost items and passenger satisfaction will be increased in the future.

All fields of application

Nova Find in cities and towns

Municipal lost and found services are certainly still among the most important places to go for finds and losses. Depending on the number of inhabitants, the annual volume of lost property varies, but the principle always remains the same: lose, find, manage, return or auction. With Nova Find, all these processes are simplified and made more cost and time efficient.

How we connect seekers and finders? Learn more about Nova Find in cities and towns!

Search and find in transportation

On the road, by rail, water or air, there are unfortunately many ways to fall by the wayside. When things go astray, we find appropriate shortcuts between ownership and owner:in.

How we connect seekers and finders? Learn more about Nova Find in transport!

Nova Find in Public

In the hustle and bustle of everyday life, wallets, laptops and keys often get left behind somewhere along the way: in squares, streets, markets or parks. Nova Find offers fast help in case of need – ideal for all finds and losses in public places and rooms.

How we connect seekers and finders? Learn more about Nova Find in the public space!

Nova Find at events

From international conferences to major sporting events. When many people come together, something always gets left behind. Reunite lost and owner:in – fast, easy and uncomplicated for all sides. This not only saves time and money, but also strengthens your image as a professional, service-oriented organizer.

How we connect seekers and finders? Learn more about Nova Find in cities and towns!