“Smartphones, backpacks, suitcases and wallets are among the most frequently lost items on trains and in train stations. But keys, glasses, tablets and ID cards are also lost very often,” says the product manager in Deutsche Bahn AG’s lost property management. “With these personal items, every minute counts to continue the journey in a relaxed manner.” Because in the online age, passengers expect all services as quickly as possible. As a result, the expectations placed on an efficient funds service have also risen enormously. If lost items can be returned immediately, the passenger is happy and Deutsche Bahn’s service concept is perfectly implemented.<\/p>\n
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“Whether it’s a bike, a Radl or a Velo, Deutsche Bahn now finds this assignment much easier thanks to Nova Find, our web-based lost and found solution.”
\nChristoph Unger, RUBICON IT GmbH<\/p>\n
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“More than 250,000 lost and found items are recorded at Deutsche Bahn every year,” explains the product manager. “It is often not clear when and where a passenger has boarded, changed or disembarked. Trains cross national borders, there are no regional boundaries.” In addition, lost items are often described in very different ways. Color, size and appearance are subjective. This makes it difficult to merge lost and found reports.<\/p>\n
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“Whether it’s a bicycle, a bike or a bicycle, Deutsche Bahn now finds this assignment much easier thanks to Nova Find, our web-based lost and found solution,” says Christoph Unger of RUBICON IT GmbH. Deutsche Bahn has been relying on Nova Find since August 2019 and the expectations of a high hit rate have already been met after two months. The simple, standardized recording of loss reports using predefined item categories and characteristics ensures high data quality. This also increases the probability of a matching hit when matching with the found reports. Nova Find recognizes both different names for the same item such as cell phone, mobile, smartphone or cellular phone, as well as when a typo happens and the cell phone becomes the hendy.<\/p>\n
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Anyone who has lost an item can immediately report the loss online on the Lost&Found platform via smartphone, tablet or laptop. Nova Find provides support with object categories and feature descriptions to simplify the process. Each loss report is automatically matched against all existing lost and found reports and if a match is found, the passenger is immediately notified via email or SMS. Automated communication reduces the effort required in this regard at Deutsche Bahn’s lost and found office. It will be easier and more efficient for both passengers and the lost property service: a win-win situation.<\/p>\n
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“Nova Find checks every loss report for matches with existing lost and found items and displays the possible matching items whose descriptions and characteristics could match,” Christoph Unger explains the sophisticated search technology in more detail. “If there is no matching find at the time of the loss report, it is always compared with later find reports. During this follow-up search, the customer is also automatically informed if there is a match.”<\/p>\n
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Also during the entry of finds reports durc<\/p>\n","protected":false},"featured_media":1829,"template":"","categories":[47],"class_list":["post-2416","reference","type-reference","status-publish","has-post-thumbnail","hentry","categories-transportation"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.nova-find.eu\/en\/wp-json\/wp\/v2\/reference\/2416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nova-find.eu\/en\/wp-json\/wp\/v2\/reference"}],"about":[{"href":"https:\/\/www.nova-find.eu\/en\/wp-json\/wp\/v2\/types\/reference"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nova-find.eu\/en\/wp-json\/wp\/v2\/media\/1829"}],"wp:attachment":[{"href":"https:\/\/www.nova-find.eu\/en\/wp-json\/wp\/v2\/media?parent=2416"}],"wp:term":[{"taxonomy":"categories","embeddable":true,"href":"https:\/\/www.nova-find.eu\/en\/wp-json\/wp\/v2\/categories?post=2416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}