“The more passengers we record, the more is forgotten or lost. Smartphones and tablets are the most frequently left behind, and we find a forgotten passport three to four times a day. Since the successful introduction of Nova Find, the return rate has been 50 percent and is constantly increasing. Together with RUBICON, the previous lost and found process has been improved and the satisfaction of our passengers and, of course, our employees in the lost and found office has increased significantly.”

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